Points.com Inc. ("we", "our", or "us") takes your privacy seriously. This policy describes how we collect, use and disclose your Personal Information in connection with our website at www.points.com ("Points.com").
This policy may be revised from time to time. We will notify you of material changes either by e-mail at the address you have provided to us in connection with your registration on Points.com or by a prominent notice on Points.com, in each case prior to such material change becoming effective. Your continued use of Points.com following such notification shall constitute your acceptance of the revised policy. We encourage you to periodically review this page for the latest information on our privacy practices.
Personal Information We Collect
We collect Personal Information in a number of ways in connection with your use of Points.com. “Personal Information” is personally identifiable information such as your name, address, date of birth, phone number and e-mail address and includes information about your business, service and recorded complaints.
The Personal Information we may collect includes, among other things:
- user account information, such as your picture, name, home address, phone number, email address;
- loyalty program account information for the programs you register with Points.com, including your program account numbers and passwords, and your program balances; and
- transaction information such as your credit card information and the details of your transaction.
Anonymous or “non-personal” information gathered by Points.com may be used for technical, marketing, research or analytical purposes and includes, among other things:
- your current geographical location; and
- information you post on Points.com publicly accessible blogs or community forums.
Use of Personal Information
We generally use your Personal Information for the following purposes, and otherwise with your consent or as permitted or required by applicable law:
- communicating with you and providing you with information on loyalty program offers that may be of interest to you;
- processing transactions that you have submitted and displaying your account history to you;
- improving the performance and utility of our website;
- generally managing and administering our business;
- preventing and prosecuting fraud; and
- meeting legal, regulatory, insurance and security requirements.
Disclosure of Your Personal Information
We may disclose your Personal Information in the following circumstances, and otherwise with your consent or as permitted or required by applicable law:
- to our loyalty program and redemption partners in order to process and fulfill the transactions you have submitted;
- to third parties as we deem necessary or appropriate to prevent, limit or otherwise prosecute fraud;
- to third parties for marketing purposes to communicate with you and to serve advertisements to you that may be of interest to you; and
- as necessary to meet legal, regulatory, insurance, audit and security requirements.
Links to 3rd Party Sites
Social Media Widgets
Our web site includes Social Media Features, such as the Facebook button and Widgets, among other things. These Features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website.
You can log in to our website using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this web site to your profile page to share with others within your network.
Cookies and Tracking Devices
A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use both session ID cookies and persistent cookies on Points.com. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. We set a persistent cookie to only store your username, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance their experience on our Points.com. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. If you reject cookies, you may still use Points.com, but your ability to use some areas, such as contests or surveys, will be limited.
We and our third party providers also employ a software technology called clear gifs (also known tracking pixels), that help us better manage content on Points.com by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence.
We use your email address to acknowledge your comments and/or reply to your questions, and we will store your communication and our reply in case we correspond further. We may use your email address to send you information about offers on products or special promotions that we believe may be of interest to you. If you don’t want us to contact you by email with offers on products and special promotions, you may tell us by selecting the unsubscribe option at the bottom of the communication.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients or to allow us to serve you related advertising on the Internet. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
Remember that email sent over the Internet is generally unencrypted and transmitted in clear text. We recommend that you use caution when forwarding free-format email messages to us and that you do not include confidential information (such as unique user IDs, passwords or personally identifiable information) in those messages. Confidential information should be transmitted to us through other secure methods as defined by Points.com
We use the services of various third party companies and contractors (referred to here as "service providers") in the conduct of our business. These service providers provide us with payment processing services, information technology services for our software applications, marketing and survey services and other essential services. These service providers may, from time to time, collect, use, store, disclose and process Personal Information on our behalf only as necessary to provide services to us, including for marketing purposes to communicate with you and to serve advertisements to you on Partner program offers that may be of interest to you. These service providers are located in various jurisdictions including, among others, Canada, the United States and the European Union and, as a result, your Personal Information may be stored, processed or transferred into or out of these countries. We take reasonable measures and precautions to protect your Personal Information when it is being handled by our service providers. If you wish to obtain more information on our use of service providers and our policies and practices regarding such service providers, please contact us as set forth below.
We may use and disclose your Personal Information in connection with the proposed or actual financing, sale or other business transaction involving part or all of our business or assets. Such use and disclosure would be for the purpose of allowing third parties to determine whether to proceed with the proposed transaction, and if the transaction proceeds, for the purpose of completing the transaction. Assignees or successors to our business or assets may use and disclose your Personal Information for the purposes described in this policy. You will be notified via email and/or a prominent notice on our web site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
You may withdraw your consent to our collection, use or disclosure at any time, provided that if you withdraw your consent to certain uses, we may no longer be able to provide our services to you.
Sweepstakes, Contests, Promotions and Surveys
From time to time, we may offer you the opportunity to participate in sweepstakes, contests, surveys and other promotions. Any Personal Information submitted in connection with such activities will be treated in accordance with this policy, except as specifically set forth in the rules, terms or conditions for those sweepstakes, contests, surveys or promotions.
Personal Information transmitted to our website is using industry standard encryption, which creates a private conversation between your computer and our site. We authenticate our website and enable TLS/SSL encryption to protect your sensitive data and transactions. No method of transmission over the Internet is 100% secure and as such we cannot guarantee absolute security for the transmission of your Personal Information.
We will retain your Personal Information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us here. We will retain and use your Personal Information after closure of your account as necessary to meet legal, regulatory, insurance and audit requirements.
Points.com will try to ensure that information about you is accurate, complete and up-to-date. You will have the ability to review Personal Information on Points.com. In the event your Personal Information is not accurate, you will have the ability to update your Personal Information through your Points.com profile. If we have disclosed inaccurate information about you to a third party, we will be pleased to contact the third party in order to correct the information.
Points.com assumes no responsibility for the content or the privacy policies of third party websites to which we may provide links or references. Please be aware that when you do follow any links from Points.com to another site not owned or operated by Points.com you are subject to their privacy policies.
Access, Choice, and Contacting Us
Except in limited circumstances, as specifically provided by applicable privacy legislation, Points.com has the ability to identify whether we are storing your Personal Information. You will have the ability to access to your Personal Information and review your transactions while your profile is active. Points.com will only refuse access to information about you in those circumstances permitted or required by applicable privacy legislation. If Points.com refuses access to you, it will provide you with the reasons for its refusal upon request. Exceptions may include information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, and information that is subject to solicitor-client or litigation privilege. Points.com will respond to your requests for access in accordance with applicable privacy legislation.
If you wish to close your Points.com account, please contact customer service here. If you wish to request access to or deletion of your Personal Information or have any other questions, concerns or complaints regarding our Personal Information policies and practices, please contact us as follows:
Data Privacy Officer
111 Richmond St. W., Suite 700
Toronto, ON, M5H 2G4
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us here.